Communications Manager

Key Responsibilities

Under the direction of the Superintendent in charge of the Support Services Division, this position manages the efficient operation of the Communication Centre of the Regina Police Service.

1)      Researches, develops, recommends and implements policy and procedures for the efficient and effective operation of the 9-1-1 Public Safety Answering Point (PSAP), the Communication Centre and the City of Regina radio system.
2)      Establishes, monitors, evaluates and reports on Communication Centre objectives and key operations. 
3)      Oversees the efficient and effective operation of the radio system for the City of Regina, and the wireless and wireline telephone systems for the Regina Police Service.  Serves on the Radio Management Committee for the City of Regina. 
4)      Prepares, plans, administers and monitors the 9-1-1, Communication Technology Unit and Communications Centre budgets, both long and short term. 
5)      Develops and coordinates municipal disaster planning functions on behalf of the Communication Centre and is the communication technology resource for multi-agency emergency site management. 
6)      Maintains knowledge of current public safety communication technology and equipment including the Computer Aided Dispatch (CAD) system, wireless voice systems, telephone management systems and wireline telephone systems. 
7)      Researches, recommends, plans, budgets and implements communication systems and equipment. 
8)      Participates as a member of the Provincial 9-1-1 Manager’s Committee, Service Delivery Committee, and other boards and committee’s as assigned. 
9)      Oversees the selection, training and performance of the Communication Centre staff. 
10)    Investigates public complaints received concerning Communications Centre service delivery. 
11)    Maintains contacts and memberships with emergency response agencies, user groups and associations such as NENA, APCO and other groups as applicable. 

Competencies

1)      Bachelor degree in Business Administration, Public Administration or a related field.  Other combinations of relevant education and accomplished management experience will be considered (i.e. Certificate or Diploma in a related field with over 5 years proven senior managerial experience.)
2)      A minimum of five (5) years’ experience in a senior managerial role.  Experience in the management of telecommunication or emergency communications centres would be an asset.
3)      Demonstrated ability to manage a project from research to recommendation to evaluation is required.  Project Management designation or certification would be an asset.  
4)      Thorough knowledge of police administrative procedures, and police communication policy and protocol.
5)      Thorough knowledge of emergency communications, site management and disaster planning.
6)      Excellent communication skills (both written and oral) and interpersonal relationships with internal and external stakeholders is required.
7)      Demonstrated ability and knowledge of the principals of management accounting, budgets, project management and internal control systems.