Non Emergency Call Taker

Key Responsibilities

As a Non-Emergency Call Taker with the Regina Police Service, you will serve as an important first point of contact for members of the public seeking police assistance for non-emergency matters. Working under the direction of the Communications Supervisor, you will answer incoming calls, gather and assess information, document details accurately, and help ensure requests for police service are directed appropriately. This role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced communications environment. This permanent position follows a 12-hour rotating shift schedule, and comprehensive paid training will begin in February 2027.

(1)    Answers incoming non-emergency calls for police service and provides professional, courteous assistance to callers seeking information, reporting incidents, or requesting police support.
(2)    Obtains, clarifies, and records accurate information from callers, including the nature of the concern, location, involved persons, contact information, and any relevant public or officer safety considerations.
(3)    Assesses non-emergency calls to determine the appropriate response, referral, or escalation in accordance with established policies, procedures, and service standards.
(4)    Creates, updates, and maintains accurate call records, occurrence information, and related documentation in computer systems used by the Regina Police Service.
(5)    Directs calls or information to the appropriate internal unit, external agency, or police resource when further action, follow-up, or specialized assistance is required.
(6)    Identifies situations that may require immediate attention and promptly escalates urgent or emerging safety concerns to the Communications Supervisor or appropriate emergency communications personnel.
(7)    Provides general information to the public regarding police services, reporting options, procedures, and community resources while maintaining confidentiality and professionalism.
(8)    Complete reports that are managed by Comm Centre.
(9)    Performs other related duties as required.

Competencies

(1)     Minimum Grade 12 or Grade 12 equivalent, minimum typing speed of 50 w.p.m., Windows computer knowledge and experience working with the public.
(2)     Must pass mental abilities, multi-tasking and psychological tests.
(3)     Good listening skills and the ability to articulate and/or speak clearly that can be easily understood.
(4)     Hearing: Must provide hearing test results prior to hiring.
(5)     The ability to function under stressful situations, adverse mental influences or circumstances.
(6)     Good coordinating abilities and the ability to plan and organize activities and details for smooth occurrence of events.
(7)     Good judgement and decision making abilities in order to: assess situations, select from alternatives and make sound decisions.
(8)     Must be willing to work shift work on a rotating basis (days, nights, evenings and weekends).
(9)     Thorough knowledge of the streets, districts and commercial and industrial areas of the City of Regina or good map reading skills, an asset.
(10)   Must be obtained from classroom training provided: Knowledge of emergency and police procedures, communications technology and discrimination of civil and criminal matters and the ability to use alpha, phonetic and nine and ten codes.