Switchboard Operator

Key Responsibilities

Under the direction of the Communications Administrator, manages all Non-Emergency incoming calls to the Regina Police Service. 

1.    Answers calls on the main switchboard and transfers to the appropriate area and person. 
2.    Manages the administration of timesheets and annual leave documents. 
3.    Updates and makes changes to CAD info files and the Communications Standard Operating Guide. 
4.    Keeps up to date on personnel transfers, assignments and absences to provide accurate contact information. 
5.    Scans all Patrol Equipment Distribution Forms, Communication Schedules, Supervisor Logs, and Overtime sheets.
6.    Provides CARM administrative for the Communication employees. 
7.    Assists shift Supervisors in calling out for shift resources.
8.    Identify nuisance, repeat callers and forwards for resolution. 
9.    Other related duties as required. 

This permanent role follows a 12-hour shifting pattern.

Competencies

1.    Grade 12 or Grade 12 equivalent. 
2.    Ability to deal with the public in a professional manner and to deal with, at times, excited and irate individuals. 
3.    Ability to type a minimum of 50 wpm.
4.    Good knowledge of Microsoft Word, Excel and PowerPoint and the ability to prepare charts, tables, graphs and basic presentations. 
5.    Knowledge of the Regina Police Service divisions, sections, units and functional areas of responsibility. 
6.    Professional business telephone etiquette and customer service. 
7.    Knowledge of CARM (employee time system) an asset. 
8.    Must be willing to work overtime due to emergency situations.